The human team now takes only what matters: a hard case, an upset VIP, a systemic issue. Iungo Resolve absorbed the flood of ‘what size?’ and ‘is it in stock?’ — and CSAT went up, not down.
Renata D.
Head of CX · Marketplace · under NDA
4,7/5
CSAT
Iungo Resolve
An L1/L2 support agent with deep knowledge of your product.
It reads the Iungo Organizer AI PIM catalog in real time. It checks the Iungo Behavior CDP profile. It resolves technical questions like a specialist — in seconds.
87%
Automated resolution
with no handoff to a human
< 8s
L1/L2 response
vs. 4min for a human
−65%
Cost per ticket
first 90 days
DIFFERENTIATOR
Why Iungo Resolve sees what Zendesk and Intercom do not.
Not another chatbot trained on an FAQ. An agent plugged into the live data of your operation.
01
A live catalog via Iungo Organizer AI PIM
Every answer is grounded in the technical sheet, attributes, compatibility, and current stock. Zero product hallucination.
02
360° profile via Iungo Behavior CDP
It knows if the customer is VIP, the last purchase, and the preferred category. It personalizes tone and recommendation.
03
Human handoff with full context
When it escalates, the agent gets a ready briefing: history, intent, sentiment, and next best action.
04
Native multi-channel
WhatsApp Business, web chat, email, Instagram DM. The same intelligence, the same conversation memory, the same customer.
05
Verifiable citations
Every answer links to the source (PDP, policy, manual). Auditable, in PT-BR, in your brand voice.
06
It learns from every ticket
It detects recurring questions and suggests PIM updates. The catalog improves on its own with every interaction.
The console the CX supervisor watches all day.
Operations console, PIM training, quality metrics, and handoff supervision.
- Service console
- PIM training
- Quality assurance
- Supervision · handoff
TESTIMONIALS
CX that grows without inflating headcount.
Service leaders who automated L1/L2 without losing quality or CSAT.
What I sold internally was the number of tickets resolved without a human. What I actually bought was the handoff briefing: when the agent passes it to me, I already know everything. I do not ask the customer twice.
Felipe N.
Service coordinator · Electronics retail
−65%
COST/TICKET
REPRESENTATIVE TESTIMONIALS · COMPANY NAMES UNDER NDA WHEN APPLICABLE