Iungo Attendant

The agent that executes, not only replies.
It cancels an order, changes the size, issues a second copy, updates the address, and generates the invoice. Real operations through your ERP, OMS, and WMS APIs — with a full audit.

Iungo Attendant illustration with conversations and automated operations modules.
COMPLIANCE

Full audit and traceability

Every executed operation writes a signed log: customer identification (with LGPD masking), call payload, API response, and consent hash. Ready for internal audit, ANPD, or Procon.

  • 100%

    Logged operations

  • 5 years

    Log retention

  • SHA-256

    Cryptographic signature

The operation that does not need a human for mechanical tasks.

Transaction console, connectors, audit log, and exceptions panel.

  • Live operations
  • Connectors · ERP/OMS
  • Audit log
  • Exceptions panel
Iungo Attendant live operations console with real-time transactions.
Iungo Attendant ERP and OMS connectors panel.
Iungo Attendant audit log with action and event history.
Iungo Attendant exceptions panel with alerts and a pending queue.
TESTIMONIALS

An operation that does not sleep.

Operations and back-office heads who stopped treating mechanical tasks as human work.

  • I had 8 people just to reissue a boleto, update an address, and cancel an order. Today there are 2, and they only handle exceptions. The rest runs 24/7 with a signed audit — something my human team did not do.

    Sandra V.

    Head of Operations · Omnichannel retailer

    −75%

    BO HEADCOUNT

  • What won the board was the audit. Every operation has a signed hash, 5-year retention, and tracked consent. The LGPD pre-audit passed with no findings for the first time.

    Henrique L.

    CFO & interim DPO · Pharmacy chain

    0

    LGPD FINDINGS

REPRESENTATIVE TESTIMONIALS · COMPANY NAMES UNDER NDA WHEN APPLICABLE

SUPPORTED OPERATIONS

42 transactional operations, ready to use.

Native connectors for the main ERPs and OMS platforms in Brazilian retail. Configurable by business rule.

ORDERS

  • Status & tracking
  • Cancellation
  • Size/color exchange
  • Return
  • Duplicate NF-e
  • Address update

ACCOUNT

  • Profile update
  • Password reset
  • Purchase history
  • Loyalty program
  • Cashback & coupons
  • Subscriptions

PAYMENT

  • Duplicate boleto
  • PIX copy & paste
  • Partial refund
  • Renegotiated installments
  • Receipts
  • Reconciliation

Service that
actually executes.